Beauty Bar Bitches

What was supposedly an adventure by two bored girls turned into a reality check into how unprofessional some people in the service industry can be.

I was window shopping with Nica, looking at sparkly things (she's the shine fetishist, not me), where our whimsy brought us to the makeup department of Rustan's. One thing I like about Testers, is that although the product is expensive as hell, you at least know what you're missing out on. This way, if you really think it's worth it, you come back when sudden windfalls happen. Welcome ladies and gents, to the mind of the Philippine college girl shopper.

After finding the most byutiful lipcolor in the world (Hotwired, NARS, P1300+ T_T), Nica suggested we go to Beauty bars.

Ara: Do they have makeup brushes?
Nica: For testing? I'm not sure, but yeah, probably

This is where the adventure turned funny. I remember how Nica was saying that she loved how the salespeople at Rustan's don't bother you when you're at the make up counter. I was curious to find out how service was like at the other cosmetic shops.

At the beauty bar, we were hovering over random brand sections where they had the testers lined up in front. The difference between some of the testers and sold products were how they were sealed. Some of the testers didn't even have marks on them. We were taking our time, laughing at the weird products (green concealer is apparently for pimples, not aliens. I learned something new today!), when I was having a particularly hard time finding the tester for one of the products (dark eyeshadow), I figured the unsealed box was the tester.

I was taking time trying to open the box, and at one point, I almost asked the girl for help, but it came free. I noticed though, that the salesladies had started hovering over me when I tried to apply the eyeshadow on my lid. I was seriously wondering if I was allowed to put heavy make up with testers or something.

When I was done, one of the (braver?) salesladies came up to me and said that I had touched a sold product. Demmet. I knew I was at fault, problem was, I didn't bring moolah, and I wasn't going to have any til my allowance arrived (which would be tomorrow).

The saleslady left me to talk to the other salesladies, although I knew I was supposed to have to pay for it. I was thinking of leaving something, but I didn't even have an ID on me. All I had was a cellphone, my wallet (with change), a book and a small sketchpad. I'm not a proficient 'artiste', so none of my drawings could've amounted to the damaged product. The saleslady came back several times to tell us she couldn't let us just go, and there was no way they could make it appear as if the product hadn't been touched, and I would have to pay for it.

I don't know why she kept on insisting on this point when I'd never once denied paying for it, I just didn't have the cash atm. I figured I needed to talk to the sales manager to make her understand the situation, so I asked the saleslady to contact the manager for me. She again told me I had to pay for the product and said the manager wouldn't come. I put on a firmer tone, which seemed to change the manager's mind about facing me.

So she did, and pretty much reiterated what the saleslady said, even after I apologized and told her I understood that I'd have to pay for the product. I repeated that I was willing to pay for the product but would only be able to tomorrow when my allowance arrives. I also assured her that I could leave something of mine behind to guarantee that I'd be back. She asked me for my phone, and I hesitated because I was thinking of whether I'd need it for anything between now and when I get my allowance. She then asked me if there was anyone I could call to borrow from. It seems I wasn't being allowed to leave until that damn thing got paid. I told her there was noone I could bother for that sort of thing (I was already humiliated enough), and just handed my cellphone over. Madame manager told me there was no way they could be convinced that I'd return. I was pissed. I was humiliated. I was being treated like a common thief, and the manager was worried I wouldn't return for my P1,500 worth cellphone that I used to communicate with my mother for a P670 eyeshadow pot.

If this is how they treat potential customers, they have no business being in business. Nica mentioned later, that this had happened to her before at Metro Gaisano, but the attending saleslady just shrugged it off, saying they'd just use the opened product as a tester. It was like the Beauty Bar salesladies were bitter about me randomly trying on the products, being my dorky, scruffy self.

Their body language totally said, "You keep trying stuff on, are you even buying? You don't look like a customer.", and later, while the whole drama was playing out, it was almost spitefully, "Oh! Guess what! You're suddenly a customer!"

Well Ayala Beauty Bar, too bad it had to turn out this way, I would've wanted to become a recurring customer. But now, I don't even see why you deserve any when you're suspicious of anyone who browses through your stuff.